British Gas is ditching its Freephone number so some customers will be forced to pay 55p a minute if they need to get in touch.
The energy giant, which made a £572million profit last year, is changing its enquiries line from an 0800 an 0333 number which charges calls at a local rate.
Although the new number is free within limits under some phone package deals, other customers could end up paying as much as 55p per minute to ring in.
British Gas is ditching its Freephone number so some customers will be forced to pay 55p per minute to phone in
Earlier this week British Gas revealed that 4.1 million standard variable tariff customers face an average 5.5% price hike at the end of May.
Some customers are still receiving bills with the free number on them. And those with the new number on their bills are not being told the free number still works.
BRITISH GAS: The number change
Old Freephone British Gas number:
0800 048 0202
New local rate British Gas number:
0333 202 9802
No reason has been given for the switch, which started being rolled out last year, and no definite date has been given by which the free 0800 number will have been entirely phased out.
Centrica, which owns British Gas, made a £1.25billion profit last year.
A spokesman for the parent company told the Mail Online: ‘The 0333 number was introduced some time ago. 0333 calls are often free.
‘There are 0800 numbers available for vulnerable customers and many of our customers prefer to contact us through digital channels these days.’